Customer Service
Contact
You may contact us by the email form on our contact page or by phone 9 am to 5 pm PST Monday to FridayToll Free: 1 (877) 338-2470
Shipping & Delivery
You will receive confirmation once your item ships. Shipping can take 3-4 weeks depending on your location. All buyers must pay shipping costs unless prior arrangements are made. International customers must contact us before buying for shipping and payment details. International customers will pay actual shipping costs.
Privacy & Security
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
We will only retain personal information as long as necessary for the fulfillment of those purposes.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Returns & Replacements
All shipments to North America is as listed above. Please e-mail with all inquiries prior to buying . Our Staff is highly experienced and will respond in good time regarding any questions the buyer may have. Unfortunately once an item has been shipped, we will not accept any returns or issue refunds.
Ordering
Payment is required in full before any orders are shipped. Payments made by money order and check will be subject to a clearing period.
Payment, Pricing & Promotions
All prices are subject to change at any time.
Viewing Orders
You may view your past or current orders by logging in to your user account that you purchased with.